Bite

Creating a fair future for hospitality tech
Brand StrategyIdentity DesignProduct DesignWebsite

All restaurants need a digital sales ecosystem. In the last decade, the space has been dominated by a handful of global tech startups, leaving restaurateurs at the mercy of ridiculously high commissions and strict platforms that strip them of their profits and their own customer relationships.

Bite is a commission-free online ordering platform, designed to help restaurateurs put their best plate forward, giving hospitality groups the right ingredients to serve up online ordering, in-store service, and loyalty programs their own way — without predatory commissions.

We worked closely with Bite’s founders to modernise their brand, product, and digital presence, setting the stage for their next chapter as they create a fairer future for hospitality tech.

Outcomes

  • Served up Australia’s first zero-commission hospitality ecommerce platform.
  • Built an identity and digital experience that empowers restaurant owners with modern technology.
  • Growth to 500+ restaurants across Australia and New Zealand.

For hospo, by hospo people

Bite was founded by restaurant veterans who know the industry from back to front of house. We positioned Bite as the offering ‘for hospo, by hospo’, building a brand that brings to life their sophisticated digital offering while weaving in familiar hospitality motifs to the identity. Between the hand-drawn scribbles, restaurant lingo, and ‘back of house’ photography, the visual language is made to feel casual and recognisable to the hospitality scene.

Community-driven content

The core of the brand’s activation is built on the community itself. We serve up familiar places and spaces for the people who serve us our food, and serve 'in the kitchen' interviews with passionate restauranteurs who have their own flavour to offer with the help of Bite.

Building the future of hospitality tech

We worked with Bite to extend their brand into a seamless digital experience. Building on the identity, we developed a robust design system that could flex across their entire platform, from onboarding to order delivery. The result is a cohesive, intuitive interface that strengthens the brand at every touchpoint, while setting Bite up to scale with confidence.

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